dg333 Privacy Policy

What Information We Collect

dg333 collects certain personal and non-personal information to operate its services smoothly and to give you the best experience. Details are described below:

1.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• National ID or passport number (during KYC verification)

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (for withdrawals)
• Transaction history (deposits and withdrawals)

Important: We never store your full bank card number or PIN.

1.3 Technical Information

• IP address and device type
• Browser type and operating system
• Cookie and session data
• Activity logs on the platform (login time, game history)

1.4 Communication Information

When you contact our customer support, records of that conversation may be stored. This helps us improve the quality of our service.

Purpose of Data Collection

dg333 uses your information only for specific and lawful purposes. Those purposes are clearly set out below:

1. Account management: To create, verify, and manage your account.
2. Age verification: To confirm, in line with Bangladesh regulations, that you are 21 years of age or older.
3. Payment processing: To complete deposit and withdrawal transactions.
4. Security and fraud prevention: To ensure account safety and prevent unauthorised activity.
5. KYC (Know Your Customer) compliance: To meet financial regulatory requirements.
6. Customer support: To resolve your issues and answer your questions.
7. Platform improvement: Data analysis to enhance the user experience.
8. Promotional communications: To send you updates about bonuses and offers if you have given your consent.

Information Sharing and Disclosure

dg333 may share information with third parties in limited and necessary circumstances. This is always done on a lawful basis and with your protection in mind.

3.1 Sharing Information with Third Parties

• Payment processors: With bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
• Identity verification services: With authorised service providers to complete the KYC process.
• Technology partners: Hosting and security services required to operate the platform.
• Game providers: Operational data required to ensure gameplay.

3.2 Legal Obligations

We may be required to disclose information under a court order, directive from a regulatory authority, or a lawful request from law enforcement. In such cases, we will disclose only the minimum information necessary.

3.3 Business Transfer

Information may be transferred in the event of a business merger or acquisition. In that case, the terms of this privacy policy will be maintained and you will be notified in advance.

Data Security Measures

The security of your information is our highest priority. dg333 applies industry-standard technical and administrative security measures.

4.1 Technical Security

• SSL encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
• Data encryption: Stored sensitive information is kept in encrypted form.
• Firewall and anti-DDoS: Advanced network security layers.
• Two-factor authentication (2FA): An additional security layer for account login.
• Regular security audits: Periodic security assessments conducted by external experts.

4.2 Administrative Security

• Strict data access policy for staff — only authorised personnel can view information.
• Regular staff training and awareness programmes.
• A rapid response plan in the event of a data breach.

While we strive to ensure the highest level of security, no method on the internet is completely secure. You can also help keep your account safe by keeping your password private and using a secure connection.

Cookies and Tracking Technologies

dg333 uses cookies and similar tracking technologies to improve platform functionality and personalise your experience.

5.1 Types of Cookies

• Essential cookies: Required for login sessions and security — the platform will not function without them.
• Functionality cookies: To remember your preferences and settings.
• Analytics cookies: To analyse platform usage and make improvements.

5.2 Cookie Controls

You can reject or delete cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to stop working.

Data Retention Period

dg333 does not retain any information longer than necessary. We follow the policies below when determining how long to keep data:

• Active accounts: All related information is retained for as long as the account remains active.
• Closed or inactive accounts: Certain information may be retained for up to five (5) years in accordance with legal obligations and financial regulatory requirements.
• Transaction records: Financial transaction data is retained for the period specified by regulatory rules.
• Customer support communications: Retained for a reasonable period after the relevant matter has been resolved.

At the end of the designated period, information is securely deleted or anonymised.

Your Rights

You have certain important rights over your personal information. dg333 respects these rights and supports you in exercising them.

7.1 Right to Know

You can contact us to find out what information we hold about you. We are obliged to let you know within a reasonable time.

7.2 Right to Correction

If your information is incorrect or incomplete, you can request that it be corrected. This can be done through account settings or via customer support.

7.3 Right to Close Your Account

You can request to close your account at any time. Please note that some information may be retained for a specific period due to legal obligations.

7.4 Right to Opt Out of Promotional Communications

If you no longer wish to receive our promotional messages, you can contact us at any time to stop this service.

7.5 Right to Lodge a Complaint

If you have any concerns about how we use your information, you can contact us directly. We take every complaint seriously.

Protection of Minors

dg333 is a platform for those aged 21 and over only. We do not knowingly collect information from minors.

• Age verification is mandatory at registration.
• For any account that appears suspicious, we reserve the right to carry out additional identity verification.
• If we become aware that information from a minor has been collected, we will immediately close that account and delete the information.

If you believe a minor is using our platform, please let us know immediately.

Policy Changes and Updates

dg333 reserves the right to update its privacy policy from time to time. If any changes are made, we will notify you in the following ways:

• The updated policy will be published on this page and the date will be changed.
• For significant changes, a notification will be sent to your registered email address.
• Continuing to use the platform after a change has been made will be considered as your agreement to the new policy.

We advise you to re-read this policy at regular intervals so that you stay informed about the latest updates.

Third-Party Links and Services

The dg333 platform may include content from game providers such as JILI, PG Soft, Pragmatic Play, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi. These third-party providers have their own privacy policies, for which dg333 is not responsible.

Payment processors bKash, Nagad, Rocket, Upay, and banking services are governed by their own privacy policies. We share only the minimum information necessary to complete transactions with these partners.

International Data Transfer

dg333's servers and data storage facilities may be located in various countries. Even if your information is transferred internationally, we ensure that:

• All transfers take place through encrypted and secure connections.
• Third-party service providers are contractually bound to maintain standards equivalent to this privacy policy.
• Only the information necessary to provide the service is transferred.

Responsible Gambling and Data Use

dg333 is committed to player well-being. By analysing your gaming behaviour data, we can help keep you safe:

• To identify unusual or excessive gambling patterns and provide the necessary support.
• To enforce the limits you have set (if you have set up self-exclusion or spending limits).
• To provide information related to responsible play.

To learn more about responsible gaming, visit our Responsible Gaming page.